Real-Time payments made simple
PayTo® is a groundbreaking way for businesses to collect real-time payments from customers 24/7 using their PayID or BSB and account number. Whether you’re managing recurring transactions or one-off payments, PayTo ensures speed, security, and reliability, helping you automate payment processing and improve customer experiences.
Key benefits of PayTo
Real-time payments and information PayTo offers real-time payment clearing and settlement, available 24/7. You’ll receive payment success or failure notifications for each transaction, allowing you to act promptly and improve your overall cash flow.
Zero-effort reconciliation With automated transaction reconciliation and flexible payment fields and references, PayTo reduces the risk of customer errors and simplifies your receivables and payments processes.
Improved Customer Experience Your customers can view, authorise, and manage their PayTo agreements directly in their preferred digital banking channel. You can also offer flexible payment options like splitting and scheduling payments, enhancing their experience.
Security Benefits PayTo provides built-in customer account validation to help reduce fraud and failed payments. By storing PayTo Agreement data in a centralised industry-managed database (known as the Mandate Management Service or MMS), it minimizes the need for you to store sensitive customer data.
When to use PayTo
PayTo offers flexible options that enable seamless one-off, recurring, and ad-hoc account-to-account payment journeys. Key use cases include:
- E-commerce
- Regular bill payments
- Invoice payments
- One-off large-value purchases
- B2B payments
How PayTo works
To initiate a PayTo payment, a PayTo agreement must first be set up and authorised by your customer in their digital banking channel. Once the agreement is in place, payments can be initiated according to its terms without requiring further authorisation (for recurring payments).
PayTo bilateral end to end flow
Mandate Management Service (MMS)
The Mandate Management Service (MMS) is a centralized, industry-managed repository of all mandates created across PayTo participants. The MMS maintains a dynamic record of the status of each mandate and any non-payment actions taken against them (e.g., amendments).
ANZ provides APIs to query this store, allowing users to retrieve information such as mandate status or actions taken by their customers on specific mandates. Please note, only non-payment actions are recorded in the MMS.
Refunds
To refund a PayTo payment to the payer, you can initiate a new NPP Payment for the relevant amount via the Payments API. This allows you to process refunds directly through the NPP, ensuring the funds are returned to the payer promptly and securely.
Use cases for PayTo
E-Commerce payments
- Automate customer payments for online shopping carts.
- Real-time payment confirmation for seamless checkout.
Bill payments
- Ensure timely payments with automated bill settlements.
- Avoid late payments and improve cash flow.
Large purchases
- Ideal for one-off purchases where speed and certainty of funds are critical.
- Enhance customer satisfaction with real-time transaction confirmations.
Business-to-Business (B2B) payments
- Simplify and automate supplier payments.
- Improve business relationships by ensuring timely payments.
Disclaimers
PayTo and PayID are registered trademarks of NPP Australia Ltd.
Real-time payments are processed 24/7, with most payments expected to clear within 30 seconds. Temporary service disruptions may occur. Please refer to the product terms and conditions for more information on ANZ’s service availability.
Next steps: Start integrating Fileactive PayTo APIs
Ready to enhance your financial monitoring with real-time transaction updates? Explore the documentation and start integrating today.